MX2
MX2 Meibography Image Issue
Update: 09/14/2022 If you are encountering an issue of being able to capture a meibography image with your MX2 follow the troubleshooting steps below: 1. Open white light module to see if you are able to capture an image 2. Open blue light module to ...
Unable to Accept Terms and Conditions
Update: 09/09/2019 With our latest update you will need to accept the terms and conditions of using the software. Some offices are finding that there is not a button to click on to accept. This occurs due to the screen resolution being too low. To ...
Camera is not detecting
Update: 07/09/2019 To determine which is at fault, please do the following items. Step 1: Unplug the USB cable from the head of the camera and the computer. Step 2: Ensure that the USB port on the computer is a USB 3.0 port. You will be able to ...
Software Freezing During Loading
Update: 06/27/2019 As the software is cloud based, a stable internet connection is crucial for the optimal performance of this software. The most common cause for software to hang and freeze during normal operations outside of the image capture ...
Error: Invalid Email Reset Password Request
Update: 06/27/2019 This error occurs when requesting a password for a username that does not exist. If you are a Meibox 1.0 software user, it is important to ensure that the email for the reset password is a valid email and is spelled exactly as it ...
Error: Invalid login credentials, please try again.
Update: 06/20/2019 This error occurs with the following conditions: 1. Username is incorrectly entered or does not match account 2. If you are installing Meibox 2.0 software and have previously had a Meibox 1.0 software, you will need to request a ...
Unable to log into account after installation
Update 06/17/2019: Unable to log into software: If you are unable to log into the software please try the following steps: New account creation If unable to log in after a new account creation, the most common reason is that the account has not ...
Meibox 1.0 to Meibox 2.0 Update: Unable to access old account data
Update 06/17/2019: As there will be an overlap during the time when the Meibox 2.0 software and the Meibox 1.0 software, ensure that data is properly transferred over. If you believe any data is missing, confirm this by logging into the Meibox 1.0 ...
Unable to load after installation
Update 06/13/2019: Troubleshooting Software: Problem: Software unable to load after installation Check to see if software meets Minimum Computer Specifications. To see existing computer specifications In Search Bar Type "Settings" Select System ...
Exception Error: E0434352 - Software Freezing During Image Capture
Update 06/13/2019: Software Freezing During Image Capture: Exception Error: E0434352 This error can occur when a cable is loose in the insertion at the camera head. After plugging in camera, secure cable into head by using a 1.5mm Hex Allen Screw ...